When Air Canada and other airlines around the world changed the way they listed Taiwan as a destination by labeling it incorrectly as "China", that was insult enough.
But another deeper issue is made worse by this change: that of mistaking Taiwanese for Chinese - that is, the Republic of China for the People's Republic of China - when they are trying to travel.
It's already happening, and rather than talk at you about it, I'm going to hand my platform over to someone this happened to recently. Her public Facebook post about the incident is in Mandarin, but no account exists in English. I'm providing one here (with my own translation):
I want to talk about the fact that I was denied boarding by Air Canada last month.
Recap:
My flight was from Toronto to Columbus Airport, then to Vancouver and back to Taiwan. I had already checked in online. When I went to check my bags, the ground staff first asked me if I had a tourist visa for Canada. I said that I'd applied for an ETA (Electronic Travel Authorization) and the clerk then asked if I had nationality in the US or Canada. I didn't. Then she told me that this meant I wouldn't be able to fly. She explained that the ETA only allows me to fly into a single city in Canada, but my flight transfers across two Canadian cities, so I had to call customer service to change the ticket.
It took me 20-30 minutes to get through to customer service (the last time it took about an hour), and my boyfriend also helped me check the Canadian visa/ETA regulations so we could show them that the transfer was within 48 hours and therefore within regulation. The ground crew still denied boarding, and the boarding time passed.
Here's the truth of what happened:
I had no idea what was going on with the strange regulations regarding the ETA, which I'd never heard of before, and which Taiwanese citizens are clearly exempt from. After returning home, I immediately began searching for answers. I finally discovered that Canada has this requirement for "Chinese" citizens. Of course my passport is from the "Republic of China" (ed: which is not the same as "Chinese") and I became extremely angry!
After returning to the airport two days later, the ground staff was going to refuse me again. After I disputed this with the staff, they gave me the good news: "ok, you can board" - but didn't seem embarrassed about their previous mistakes at all. I was furious all over again. Of! Course! I! Always! Had! The! Right! To! Board!
Air Canada's attitude in dealing with this? Terrible ! ! ! ! ! ! ! ! ! ! (it deserves a hundred exclamation points).
The ground staff said the supervisor whom they queried at the time issued the rejection. The supervisor they said was on duty that day said that he was "not the supervisor that day". So I don't know why I was denied boarding, again and again. No one dares to tell me why I was rejected two days ago. Later on, with the same ETA, holding the same flight itinerary, this time I could fly, and nobody dared to just admit they'd confused Taiwan with China! ! ! ! ! ! (let's add another hundred exclamation points).
When I filled out the appeal form afterwards, I found that there was no Taiwan in the options for choosing nationality, only "Taiwan, China." Then I remembered that last year China put pressure on many airlines in the world to fall in line with the "One China Principle" (ed: China's policy that Taiwan is a part of China - not to be confused with the One China Policy). Perhaps this ridiculous mistake was caused by the fact that Taiwan is classified as 'China' in Air Canada's internal computer system.
No one used to think that airlines had anything to do with politics. Just when you tell yourself that politics is just politics, that as you live your life doing other things like going out to eat or watching TV, and that politics is just a small part of that life - in the end, it turns out that everything is political.
I am even more curious whether you everyday people are really able to accept being treated as 'the same' as Chinese so readily. Are you really willing to sacrifice the existing rights you have as Taiwanese and become Chinese? As we reject the poor quality of 'Made in China' internationally*, do we have to give up being Made in Taiwan and be considered Made in China?
*I think meaning, "when we stand up for ourselves as Taiwanese in the international arena and when China tries to force us back", but that's my own interpretation of what she means here as it sounds very metaphorical in a Taiwanese way
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