Here's the great thing about Taiwan - when something actually gets done, it happens so efficiently and with such personal care, that it can be astounding.
Of course, this assumes that something is done properly in the first place, which isn't always the case (see: every English language education initiative the government has ever announced).
But yesterday, YouBike did (mostly) the right thing, and so fast that the news cycle could barely keep up with it.
After the news broke that YouBike's new insurance scheme wasn't available to foreign residents or tourists, and therefore foreign residents and tourists could not register their EasyCards to use YouBikes normally but would have to go through complicated and expensive processes each time they wanted to rent, we positively tsunamied them (I made a new verb!) with complaints.
Within a day those of us who complained by e-mail received a reply that they would talk to the Department of Transportation about the issue, and then they actually did so. Now, foreign residents would be able to register their EasyCards to use YouBike on December 24th. (This is quite acceptable; it will surely take time to update the code).
The city government even released a statement acknowledging the volume of complaints:
I honestly believe that in the country I come from, those complaints would have simply been ignored. If a solution came, it would be long after the fact with no clear notification made. (Not that any American cities except New York have remotely acceptable public transportation in the first place, mind you, and even New York's transit smells end-to-end like pee). If you were lucky you might get a form letter in reply that did not actually address your issue in any substantive way.
There are good and bad things to say about the course of events. I'm in a positive "we got stuff done!" in a positive mood, so let's start with the good.
What we've learned from this is that speaking up works. It works!
There were a lot of comments on social media saying we were just "complainers", "first world whiners" or "guests in this country" who should never complain, or that we couldn't possibly get the problem fixed so the only choice was to accept it.
What they didn't realize was that this wasn't whining, it was strategy. The more people make noise, the more likely the problem will get fixed. If even 5% of the people who read this post wrote to the city government, that's still several hundred e-mails they received.
And we did get the problem fixed, so all those "don't complain, you can't change it" people were simply wrong.
That doesn't mean everything's great because the problem is solved, however.
Tourists still have to go through the more cumbersome process of one-time rentals, which require an NT$2000 deposit on a card which is not refunded for up to 15 days. The process also takes a lot longer, and it's frankly silly that Taipei city encourages tourists to get EasyCards but then doesn't make them useable for YouBikes. The city rolled out YouBikes in part to appeal to tourists, and routinely recommends tourists use them (here's one example, originally published in Taipei magazine. Making rentals annoying and expensive for tourists is self-defeating when all they have to do is add code to the system that opts foreign visitors out of the new insurance scheme that caused this whole mess.
And, of course, the quick turnaround we got on this issue does highlight "expat privilege" to an extent. I discussed the issue with a few students who said they didn't think of the Taipei city government as particularly responsive, and we may have gotten the problem solved in a day simply because we were foreigners. Not only that, but we were mostly (though not entirely) white "expat" foreigners who tend to get preferential treatment.
To be frank, that almost certainly played a role. Let's not pretend it didn't.
Which means that, if we can make change by speaking out as a privileged group, maybe we should do that more often, in service of goals that benefit people who are more likely to be ignored by the powers that be.
Finally, there's the fact that this simply should not have been a problem in the first place. I doubt it was active discrimination, but rather that the impact of the new policy on non-citizens was simply not considered. That results in discriminatory impact. Discrimination can exist in impact just as much as intent (if not more so).
To avoid these sorts of issues in the future, the government can't just passively ignore the foreign community and pretend that's the same as 'not discriminating'. It has to actively consider its actions through the lens of understanding that the city it governs has foreign residents, too, and that its tourism strategy should be coherent and synchronized across departments.
It feels as though every time life in Taiwan for the foreign community gets better - websites improve, companies will take our resident visa numbers rather than saying they're "invalid" - it's inevitable that soon, it'll also get a little bit worse. Two steps forward, one step back.
Today, the issue is YouBike.
The Facebook group Taiwan Foreign Residents' Association confirmed just a few hours ago that YouBike, once open to registration by all residents, including foreigners who have made Taiwan their home, now does not allow foreigners to register their EasyCards for use with YouBike.
Apparently, the reason is that YouBike now offers personal injury insurance, and such insurance is not available to foreign residents, therefore, no new registrations will be allowed (they had been allowed previously).
Of course, there is no reason why they can't offer foreign residents this insurance. We pay taxes and pay into NHI just as citizens do. Many of us - myself included - also pay into labor insurance. We pay our dues, and deserve equal treatment.
Suggestions from YouBike staff so far have been to recommend that we register with a local friend's information - you know, like we're criminals trying to hide - or have a friend rent a bike for us (because of course, we should all have Taiwanese friends with nothing to do willing to come out and meet us every time we want to rent a bike, and also be available to us at our destination when we return the bike. Yeah, right). The other workaround is to rent one on your bank card with a one-time registration and NT$2000 deposit.
Nevermind that NT$2000 - around US$60 - is a lot of money in the local economy for something as simple as a bike ride. You do get the money back, but imagine if you rented a YouBike every day. Your bank account would be a mess, with that $2000 deposit coming and going daily. Apparently it can take up to 15 days to be refunded, but if you ride YouBike every day, does that mean every 15 days you have to hand the government NT$30,000 in deposits? If you ride it twice a day - say, to and from work - that's NT$60,000, more than the average local salary.
How is someone supposed to stay on top of their finances that way? Do they expect that foreigners will only rent YouBikes occasionally? I know people who rent one every single day.
The other suggestion, apparently, is to giggle at the person calling because there are no other options.
Let me be clear: this is discriminatory. It is unfair. We have made Taiwan our home. We live here, work here and pay taxes here. YouBike is a government project. It is simply not acceptable to withhold government services to foreigners as though we are second-class citizens. Unwanted, untrustworthy.
Is this the face Taiwan and YouBike want to present to the world? The famous hospitality and friendliness of Taiwan, oh, except you can never truly live here as a normal person, we'll always make life difficult for you for no reason at all?
If Taiwan wants to open up to the world, to be an international nation and Taipei and international city, it must do better. It cannot treat foreigners like undesirable scum. We are not criminals. We work and pay into the system like everyone else, and so we deserve the same transportation benefits as everyone else. Period.
Even tourist deserve better - part of the whole point of YouBike is to encourage tourism by helping people get out of the city. Taipei Magazine routinely suggests tourist itineraries that use YouBike - how do they expect tourists to use it if they can't even register with the EasyCards they're going to get? Do you really think they'll pay NT$20,000 for every YouBike rental on their visit, to be refunded long after they leave? It's ridiculous!
It shouldn't be hard for the time being to create a registration system that opts out all registrants without a National ID. Hopefully the law will be changed to allow residents to participate in the insurance scheme, but for now that would be a sensible workaround.
In fact, what happens if a friend does register for you, and there's a crash? Does the insurance apply? If not, can't you sue, as technically the insurance was activated upon registration? If that's the case, doesn't that just create more confusion? If current users can still access the system, what happens if they are in a crash? The workaround suggestion negates the rationale for the change.
Finally, aren't the format of ARC and APRC numbers supposed to change soon, to match national ID numbers? What happens then? The whole thing is a mess. It doesn't make sense, meaning the reason boils down not to regulatory issues, but idiotic, discriminatory, self-defeating and short-sighted decisions.
Do better, Taipei. Do better, Taiwan. And do better, YouBike.
If you want to complain to YouBike, you cannot contact them from their website because that requires a national ID card number. ARC numbers are not accepted. But you can email or call them:
City Hotline: 1999, ext. 5855 / 02-89785511
service-taipei@youbike.com.tw
Or, you can send a complaint to the Taipei City government under the "simple petition system" here. You can leave the National ID section blank (unlike on the YouBike website).
I suggest you do all of those things. Let's make them feel this.
This is what I wrote:
Hi,
I'm writing because it's becoming well-known in the foreign community in Taiwan that Youbike is no longer offering Easycard registrations for foreigners who live here, even if we are permanent residents or otherwise have a resident visa.
This is unfair and discriminatory. We pay taxes and pay into National Health Insurance (so insurance issues should not be a reason to discriminate). I personally have lived here for over 13 years; to say that I cannot access the same services as other Taipei residents makes me feel like an unwanted, second-class citizen. Is this the face Taiwan and Youbike want to show the world? That they are unfriendly - even hostile - to foreigners?
Having to put down an NT$2000 deposit is simply not fair for people who have built their lives in Taiwan. We are not tourists. We are *residents* and we live, work and pay taxes like *residents*. We deserve to be treated like *residents*, not "scary foreigners" who can't be trusted. We are not criminals!
Taiwan must do better, and Youbike must do better.
I am sure that this story will hit the media soon, so I request kindly that the policy be changed as soon as possible to end all unfair discrimination against the foreign community here.
Best regards,
Jenna Cody
