Youbike discriminates against foreigners

It feels as though every time life in Taiwan for the foreign community gets better - websites improve, companies will take our resident visa numbers rather than saying they're "invalid" - it's inevitable that soon, it'll also get a little bit worse. Two steps forward, one step back.

Today, the issue is YouBike.

The Facebook group Taiwan Foreign Residents' Association confirmed just a few hours ago that YouBike, once open to registration by all residents, including foreigners who have made Taiwan their home, now does not allow foreigners to register their EasyCards for use with YouBike.

Apparently, the reason is that YouBike now offers personal injury insurance, and such insurance is not available to foreign residents, therefore, no new registrations will be allowed (they had been allowed previously).

Of course, there is no reason why they can't offer foreign residents this insurance. We pay taxes and pay into NHI just as citizens do. Many of us - myself included - also pay into labor insurance. We pay our dues, and deserve equal treatment.

Suggestions from YouBike staff so far have been to recommend that we register with a local friend's information - you know, like we're criminals trying to hide - or have a friend rent a bike for us (because of course, we should all have Taiwanese friends with nothing to do willing to come out and meet us every time we want to rent a bike, and also be available to us at our destination when we return the bike. Yeah, right). The other workaround is to rent one on your bank card with a one-time registration and NT$2000 deposit.

Nevermind that NT$2000 - around US$60 - is a lot of money in the local economy for something as simple as a bike ride. You do get the money back, but imagine if you rented a YouBike every day. Your bank account would be a mess, with that $2000 deposit coming and going daily. Apparently it can take up to 15 days to be refunded, but if you ride YouBike every day, does that mean every 15 days you have to hand the government NT$30,000 in deposits? If you ride it twice a day - say, to and from work - that's NT$60,000, more than the average local salary.

How is someone supposed to stay on top of their finances that way? Do they expect that foreigners will only rent YouBikes occasionally? I know people who rent one every single day. 


The other suggestion, apparently, is to giggle at the person calling because there are no other options.

Let me be clear: this is discriminatory. It is unfair. We have made Taiwan our home. We live here, work here and pay taxes here. YouBike is a government project. It is simply not acceptable to withhold government services to foreigners as though we are second-class citizens. Unwanted, untrustworthy.

Is this the face Taiwan and YouBike want to present to the world? The famous hospitality and friendliness of Taiwan, oh, except you can never truly live here as a normal person, we'll always make life difficult for you for no reason at all?

If Taiwan wants to open up to the world, to be an international nation and Taipei and international city, it must do better. It cannot treat foreigners like undesirable scum. We are not criminals. We work and pay into the system like everyone else, and so we deserve the same transportation benefits as everyone else. Period.

Even tourist deserve better - part of the whole point of YouBike is to encourage tourism by helping people get out of the city. Taipei Magazine routinely suggests tourist itineraries that use YouBike - how do they expect tourists to use it if they can't even register with the EasyCards they're going to get? Do you really think they'll pay NT$20,000 for every YouBike rental on their visit, to be refunded long after they leave? It's ridiculous!

It shouldn't be hard for the time being to create a registration system that opts out all registrants without a National ID. Hopefully the law will be changed to allow residents to participate in the insurance scheme, but for now that would be a sensible workaround.

In fact, what happens if a friend does register for you, and there's a crash? Does the insurance apply? If not, can't you sue, as technically the insurance was activated upon registration? If that's the case, doesn't that just create more confusion? If current users can still access the system, what happens if they are in a crash? The workaround suggestion negates the rationale for the change.

Finally, aren't the format of ARC and APRC numbers supposed to change soon, to match national ID numbers? What happens then? The whole thing is a mess. It doesn't make sense, meaning the reason boils down not to regulatory issues, but idiotic, discriminatory, self-defeating and short-sighted decisions.


Do better, Taipei. Do better, Taiwan. And do better, YouBike. 

If you want to complain to YouBike, you cannot contact them from their website because that requires a national ID card number. ARC numbers are not accepted. But you can email or call them:

City Hotline: 1999, ext. 5855 / 02-89785511
service-taipei@youbike.com.tw

Or, you can send a complaint to the Taipei City government under the "simple petition system" here. You can leave the National ID section blank (unlike on the YouBike website).

I suggest you do all of those things. Let's make them feel this.

This is what I wrote:

Hi, 

I'm writing because it's becoming well-known in the foreign community in Taiwan that Youbike is no longer offering Easycard registrations for foreigners who live here, even if we are permanent residents or otherwise have a resident visa. 

This is unfair and discriminatory. We pay taxes and pay into National Health Insurance (so insurance issues should not be a reason to discriminate). I personally have lived here for over 13 years; to say that I cannot access the same services as other Taipei residents makes me feel like an unwanted, second-class citizen. Is this the face Taiwan and Youbike want to show the world? That they are unfriendly - even hostile - to foreigners? 

Having to put down an NT$2000 deposit is simply not fair for people who have built their lives in Taiwan. We are not tourists. We are *residents* and we live, work and pay taxes like *residents*. We deserve to be treated like *residents*, not "scary foreigners" who can't be trusted. We are not criminals! 

Taiwan must do better, and Youbike must do better.
I am sure that this story will hit the media soon, so I request kindly that the policy be changed as soon as possible to end all unfair discrimination against the foreign community here. 

Best regards, 

Jenna Cody

No, those MRT station codes are not useful

An article ran in CommonWealth Magazine recently about the usefulness of Taipei MRT's use of Hanyu Pinyin, and the letter/number coding system for the stations, pointing out that some visitors were "still getting lost" in Taipei, because they didn't speak Chinese and therefore didn't know how to pronounce station names like Da'an, Qilian, Xindian etc etc.

Now, in the past 5 years or so I've encountered exactly one lost person. It's not that hard, the maps are quite clear (the exits in relation to where one wants to go above-ground are less clear, however). But CommonWealth says it's a thing:


Donna is a Canadian studying Chinese in Taiwan. She chose to live near the Da’an MRT station for its convenient location. Yet the first time she met with her landlord, she was an hour late because she was unable to find Da’an Station on an English-language map, which indicated the station name as “Daan”. They way she pronounced the name, it sounded like the single character da (“big” or “great” in Mandarin), rather than the compound name Da’an (da + an), the standard Romanization rendering.


Yeah, okay, I get that it can be difficult to pronounce the station names if you are not familiar with Pinyin, and I'm sympathetic to non-Mandarin speaking visitors who get confused. But as some folks have pointed out:

If you move to Taipei to study Chinese, and then get lost because Daan station isn't spelled "Da'an", you've lost control over your life. https://t.co/JKphwBofaN pic.twitter.com/9FbQ0lIiWi

— Klaus Bardenhagen (@taiwanreporter) March 2, 2019

I'm not defending it, but part of life in Taiwan is understanding that the competing and often incorrectly-applied Romanization systems are pure chaos, and there can be no order arising from them. This is most likely because there is a lot less agreement on the trajectory of Taiwanese culture, and it shows in battles over Romanization, which often act as symbolic battlegrounds for the minority in Taiwan who want the country to remain as close to China as possible (if not integrate completely), and the majority who don't. Contrast this to, say, Seoul, where my husband lived just as the old Romanization system for Korean was on its way out as a new one was implemented, and the transition went much more smoothly, with far less chaos and overall entropy.

It would be better if we could standardize. It would be great if we didn't spell 中和 as Zhonghe, Chungho, Jhonghe, Jhongho, Zeüngho, Zongh1983q, Jh0ñg0, Zheungheau, JZH*YFEJK¯\_(ツ)_/¯@)(jfh!!!  or whatever.

I don't even care how we do it anymore, though I have a personal preference for Pinyin despite it being from China (hey even a broken clock is right twice a day). I would prefer that whichever system we use be implemented correctly - for Pinyin, that means apostrophes and perhaps even tone markers. If we use the deeply annoying and old-timey looking Wade-Giles, then the apostrophes are necessary. Otherwise, how am I supposed to know whether, say, someone named Cheng Chi-chong pronounces their name Zheng Ji-chong, Cheng Chi-zhong, Zheng Zhi-chong, Cheng Zhi-zhong, Zheng Qi-zhong or whatever combination of these it might be?

But I also daresay that a part of "studying Chinese", especially in Taiwan, is understanding that tHeRe CaN bE nO oRdEr FrOm ChAoS. Welcome to Taiwan, m'loves. Get used to it?

The CommonWealth article then goes on to talk about the coding system:


As for the station coding system embarked on this month, TRTC relates that it is responsible only for adding codes on this project, and not for revisions to the Romanization of metro system names.

With a sizable sum of NT$30 million having been spent on the project, domestic traveler Ms. Kuo remarked that the addition of station codes has absolutely no impact on her, except perhaps for making everything a little more complicated.

However, in the effort to gain more overseas visitors, rather than spending a lot of money to codify the metro system, the money would be better spent on an overall rectification of MRT station names, Hanyu Pinyin, and signage, as helping visitors understand and spell the words properly is the most user-friendly international practice.


On this I agree. The coding system is completely useless.

The reason why? Nobody local uses them, nobody local knows them, and that's probably not going to change.

So if you need to ask directions, you'll probably be asking someone local, and they won't know because they don't know the codes. They're not helpful at all for getting information from others. And if you are just trying to read a map, you don't need to know how a station's name is pronounced, you just need to match the letters of the station name on the LED scroll on the train or on the platform to the one on the map you are using.

With that in mind, let me tell you about that one lost person I met. I was with a friend (who happens to be Taiwanese and speaks excellent English, having gotten her PhD in the US) entering Da'an station, and a lost looking foreign woman approached my friend while I was adding money to my card. She asked my friend - who, again, is local - whether the station we were at was "R2".

My friend looked at her blankly, like, "huh?"

"R2? Is this R2? I was supposed to get off at R2 which is the terminus, but the train stopped here but this doesn't seem right. Is it R2? I think the map says it's R5? I'm so confused!"

My friend: "R....2? R...5?"

I walked up to them to see what the deal was just as my friend figured out what on earth she was talking about. We all walked over to a map and showed her that she'd boarded a train terminating at Da'an, not her destination of Xiangshan, so she needed to get back on the red line train in the same direction.

She kind of rushed off as I tried to advise her not to use the codes to ask directions, because nobody local knows them so they actually create confusion when trying to ask directions.

I really hope she figured it out on her own.

Cool MRT Art (For Once)

I know that's a little unfair - I do kind of like the art at NTU Hospital Station, after all, especially the weird entwined-fingers-and-palms bench.

But otherwise, the MRT seems to be a repository for weird hanging things, fiberglass primary color sculptures without much hidden meaning, sometimes-good, sometimes-not art from winners of local contests, terribly-photoshopped advertisements, and occasional poetry (again from some local contest), most of which I don't particularly care for.

I passed one small bit of public art, though, at Zhongxiao Fuxing Station on the mezzanine above the blue line, that I really liked. 

It's a cartoonish MRT train (eh), but in each window is a lovely diorama depicting different scenes of life in Taipei, with both modern and historical street scenes - in some cases intertwined. There's a night market:



A school building rife with Chiang Kai-shek iconography:



A Dihua-like Old Street:



A shadowbox of evolution from mom-and-pop midcentury store to convenience store:

 

...and more.

I often lament that the East District, which feels like it's slowly taking over Taipei with its shiny storefronts and air-conditioned department stores, has little of interest. Little to no good public art, few if any historical buildings, and a lot of expensive crap I don't want or need (and a lot of expensive bars I don't care for). I've always preferred looking westward in Taipei - West of Xinsheng/Songjiang and I may like it, east of Xinsheng and I probably don't.

This little smidge of public art proved that it's not all doom and gloom - there are still occasionally bits of actual culture as you head east. It's not all Sogos and Luxys.

The Oldest House in Xindian

"Xindian's first street, those who will tear down this culture are about to become historical criminals" (or something to that effect)

We went with our friend J this past weekend to seek out an old house/shrine in Xindian, near Dapinglin. J had learned that not only did the house still exist, but that it was slated for destruction despite being a fairly important historical relic - the first house built by the first people to settle Xindian in what used to be the only part of Xindian, which is now a forgotten lane off Minsheng Road.

You can reach this area by taking Minsheng Road (which starts near Dapinglin and is not far from the river separating Xindian from Taipei, very near our house in fact) to Lane 86, which is found after driving through a patch of farmland that nobody would really expect in this part of urbanized northern Taiwan, turning in and walking to the temple at the end past some old broke-down houses (which are older than they look I might add). Just before the temple to the left is a gateway with the name of the shrine on it. Go through there and walk down to the end - you can reach the inside by going in through the open door with the room full of junk (a local assured us this was OK to do) or see the outside by heading to the right and going around.

The house was built by the Liu family, the first to settle in Xindian, and they are apparently fighting to keep it (although from the look of the place they don't have the money for proper upkeep).

Meanwhile, the government along with the MRT company is planning to focibly buy up this and all the other land around it to build an MRT depot near the green and soon-to-be-dug yellow lines. Why they can't just build the depot 100 meters to the left is beyond me.

The temple, despite having plants growing out the roof (below), has a few parts (such as the above) where it looks like some restoration work has been done.

The pillars look recently restored, as well.

The lions and door gods are brightly painted.

As the sun set, we wandered back to the more settled area and ran into Mr. Wei, an ebullient, talkative man in his fifties who was polishing eggs (we guess by the sheer number of eggs that he is in the egg business), playing with his granddaughter and keeping an eye on his 90-year old half deaf father in law, Mr. Chen.

We learned from Mr. Wei that he and some other folks on the street, who are mostly Chens, are also opposing the forced tear-down and relocation, but they're more concerned with compensation than history. Basically, "you can take the house and property but give me a fair amount of money". (Although he used much more elliptical speech: "they prepared the bento box, but they won't give it to me unless I demand it" and "they know that if you are eating food and have some candy, a child will cry like my granddaughter. Give her a candy and she'll be happy. All I want is a candy" and "If I buy a scooter and you want to take it from me, and I paid ten thousand kuai for it, but now it's worth four thousand, well, even if you give me four thousand that's OK because I am not selfish and I don't want to cheat anyone. But don't offer me a hundred kuai!").

Basically, they feel that the compensation offered - nay, pushed on them - by the government is insufficient for what the property is worth and what it will cost to relocate.

There's more to it of course - most people in that neighborhood are old-school Hoklo and are deep green (Mr. Wei used to vote KMT, then realized he hated the KMT, and began voting DPP but is disillusioned by Chen Shui-bian's actions: "he promised soda for everyone, but only he got soda and we got water!") and the government of Xinbei city is, of course, KMT. I can't help but wonder if they want to break up a chunk of opposition party voters. That's speculation, of course, but not outside the realm of possibility.

As we talked, Mr. Wei told us that when his father-in-law, Old Chen, was four years old (so 86 years ago) a huge flood washed away much of the area, and the only thing not underwater was the roof of the Liu shrine. His father hid him up there and he survived - "he says you could see all the way to Gongguan and it was just water. Jingmei was underwater. This whole area was underwater."

As he told us the story, I looked at old Chen and realized for the first time that he wasn't wearing pants.

He went inside and came out, still in his wife beater and skivvies, and proceeded to stand in the doorway and look at us as he put on his pants. Ah, to be a 90-year-old man who can take off and put on pants wherever you like...

"Does he speak Chinese?" we asked.
"No, you have to speak Taiwanese to him," Mr. Wei answered.

"Have you eaten rice?" (jia-ba-buei?) we asked, and he just stared ahead.

"He's kind of deaf, you need to shout."
"HAVE YOU EATEN RICE?!"

Old Chen looked at us like we were the strangest things he'd ever seen - three foreigners speaking Taiwanese to him - smiled, and said something (I think it was "I've eaten" - jia ba - but I'm not sure). He then went inside to watch TV.

Mr. Wei gave us a tour of his own house, a rambling jumble of corridors built a hundred years ago of brick and wood shipped from Xiamen, with the old roof beams still intact, and lots of metal and old shingles where necessary - we went all the way out to the old pigsty, now a storage area, and the lemon and mango trees beyond that.

"It's a hundred years old or more," he said, "and they can tear it down I guess, but they have to pay me fairly."

Reason #11 to Love Taiwan

Decent public infrastructure.

We were walking through MRT Jingmei and one escalator was out of service. Reasonable predictions based on experience could be made that it would remain out of service for one day, two at most while being visibly repaired.

"If we were in DC," Brendan said, "and this were the Metro, that escalator would be in that condition for several months."

"No," I replied, "it would look like that, but have more random stairs missing for no reason, with nobody working on it, and it would emit a creepy smell."

"We're talking about the USA as though it's a Third World country."

"Yeah, well, for the most prosperous nation on Earth, I sometimes look at the infrastructure, especially for public transit, and I think 'Really. Really? Is that the best you can do?'"

Of course Taiwan doesn't get off scot-free. Taipei has awesome public transit (sorry, Taizhong) but its sidewalks leave me scratching my head.

The Dome of Light

We spent most of Chinese New Year in Kaohsiung (more posts - a whole bunch of posts, in fact - coming on that) and one thing I took a lot of photos of was the Dome of Light in Formosa Boulevard MRT Station. I am hardly the first person to do this (a simple Google search proves that) but I still want to share the photos I took in that set. Friends and relatives back home who haven't seen pictures on other Taiwan blogs might enjoy it, I figure.

Most photos I see online of the Dome of Light are large-scale, encompassing the entire stained glass ceiling - I prefer more close-up images that study the various aspects of the design.

I love how almost the same picture from the same vantage point can take on two very different hues with just the tiniest push of color balance when editing photos. Usually it takes more to get such a dramatic change in color and light:

First we're bluish green...

...then we're greenish yellow!

The Dome of Light is the largest single piece of glasswork in the world, and was designed by Narcissus Quagliata, which is officially the coolest name in the world.

Apparently the Dome of Light, which is already a Kaohsiung tourist attraction to rival the British Consulate, Cijin Island and Lotus Lake, will be offered as a wedding venue. If we hadn't gotten married in the USA, I totally would have jumped at the chance to get married here!

I did overhear two separate conversations in which locals from Kaohsiung were telling their relatives in town for Chinese New Year to go see it.

The dome is 30 meters in diameter and is made up of 4,500 glass panels.

I have nothing more to say that Wikipedia can't tell you, so just go ahead and enjoy the photos!