It is really hard to love Taiwan sometimes.
From The News Lens, which really hits it out of the park when they want to, Taiwan's bus drivers face atrocious conditions, and it impacts public safety:
If the driver is at fault for a major accident they will have a strike against their name, and if they accumulate three major strikes then they will be dismissed; the drivers who have accumulated two major strikes will usually spend their days off making up for their “accidents.” This is seen as a "voluntary service" so their names will not show up on the work schedule, but of course they only have time for this when they are not working.
The result is that even though they have a day off, they end up working every day of the week, and the day after volunteering, they have to drive the bus, but as they are still tired, they will probably cause another accident, receive another strike against their name and will therefore have to volunteer again… completing the vicious cycle.
If the driver causes an accident, the Public Transportation Office (PTO) will check their work hours within the last three days, but the company will have the legal team tamper with the shift records, so that it says the driver only ever worked a maximum of 10 hours a day, even if they have worked more....
This meant that each person in the law team shouldered the responsibility of forging documents, something we could not hide as the documents have our seals stamped on them. If the company was charged with fraud, then whichever team member was on duty that particular day would have to bear all legal responsibilities, and would be seen as an accomplice....
If the records were not changed, the company forced that team member to bear the financial burden of the fine, either upfront or from their salary. I have also witnessed the company force the rest of the legal team to pay for a fine, after the original team member had resigned. It was the most ridiculous situation ever and really emphasized how unjust the company was.
...and so much more, but go read the article.
All of this could be avoided, and service remain the same, if they just hired more people.
But they won't, because there is no mechanism in the market that incentivizes them to not be two rungs above slavers (I'm being generous - they get two rungs!) and politically, everyone knows about these endemic problems, everyone knows companies skirt the law, and yet enforcement remains lax. It can't be anything other than intentional.
This is also why I'm skeptical of total free market solutions to problems: free market solutions generally hinge on consumers having the power to create change, but I see no way to do that here. Many people must ride the bus - some for economic or location reasons, others because they have reasons why they can't drive (I'm not willing to drive in cities, for instance, and it would be compromising another value of mine to buy a vehicle.) They can't refuse to board until conditions get better for drivers or the buses are safer to ride. They might prefer happy, rested, fairly compensated drivers, but they will have to get on that bus whether it happens or not, so companies have no market-based incentive to change their exploitative behavior.
Neither is there a solution in which people just don't take those jobs, forcing companies to offer better conditions to get new hires in the door: they just plod on, understaffed.
I simply do not see a solution here that does not involve some enforcement of government regulations.
Yet, not solving these sorts of issues is not acceptable.
The government has sure fallen down on this one too, but unlike corporate overlords (whom we have no power to wrest from their cushy jobs), we do have some power to insist on elected officials who take labor violations seriously and are willing to fight the rot they know is in the system. Even the proposed solution in the article: to note the driver, time, place, license plate and route number - involves engaging the government, not using the miniscule droplet of power the market affords you.
I don't hold out much hope that a political or governmental solution would do much good either - not yet, anyway. Taiwan just hasn't developed a labor movement the way some other democratic have, most likely because they left Martial Law (and the rampant exploitation that could not be escaped under that system) not long ago. There hasn't been a lot of time to evolve.
While there may be some slight cultural factors, generally I believe people are people. They all know what overwork means. They all know what it is to be exploited. There's no "Confucian" ideals here keeping rotten work conditions and low pay in place. It's not passivity either: have you been to the major protests, the ones that have changed the country? Taiwan may pose as a passive country on its face, but when it gets down to tacks, it's not.
Y'all pirates. And that's great. I just want to see Taiwan take that "let's protest this shit 'till their on their knees" attitude they have toward political problems and apply it to businesses and labor issues too. And really do it. Like, occupations and hundreds of thousands, strikes across the country.
You've burned it down before - you forced the KMT to allow democratization. That was you, not benevolent leaders kindly giving you freedom.
Now it's time to burn it down when it comes to labor. Don't wait for bosses and CEOs to do better - they won't. It is only by great force of will that I am not overtly calling them "scum". Bring them to their goddamn knees. Force them.
You've done it before, and you can do it again.